Visual Automation
No-code flow builder with 20+ node types — branch, wait, and act on every event.
Support infrastructure for modern teams
Hokku is a high-performance support platform built on Rust. Ticket management, automation, SLA enforcement, and collaboration — unified in a single product your team will actually enjoy using.
No-code flow builder with 20+ node types — branch, wait, and act on every event.
Engine-scoped queues with SLA tracking, priority routing, and a drag-and-drop kanban board.
Built-in agent that acts on tickets in bulk.
Track multi-step work with progress.
Per-queue targets with escalations.
Real-time dashboards plus drag-and-drop triage.
Color-coded cross-queue filtering.
Define and emit your own events.
Custom charts over tickets, events, and users.
Renames auto-rewrite references.
Drag-and-drop schema, per queue.
Documented REST API, scoped keys, and webhooks.
Formula fields feed reports & filters.
Isolated data & policies per engine.
Reusable across lists & kanban.
Live presence, @mentions, sync.
Bi-directional IMAP & SMTP threading.
Self-service submission & tracking.
Publish articles with portal controls.
RBAC, 2FA, IP controls, audit logs.
40k+ events/sec, sub-10ms.
Retention with soft-delete & restore.
Simple pricing
Every plan includes the full platform. AI is the only thing you decide on.
Starter
3-seat minimum
Pro
$15 platform + $20 AI bundled
Need something else? Let's talk.
An engine is an isolated workspace within your organization. Each engine has its own queues, tickets, users, and settings — ideal for separating departments, products, or clients.
Two options. Starter ($15/user/mo) includes AI via your own LLM key (BYOK) — you bring an Anthropic or OpenAI key and pay that provider directly. Pro ($35/user/mo) bundles AI: no key needed, 500K AI tokens per month included. You can switch tiers anytime.
Bring Your Own Key. Add your Anthropic or OpenAI API key in settings and the AI assistant uses it for chat, agent actions, and bulk operations. Your LLM provider bills you directly — Hokku charges nothing for AI on the Starter plan. Best for technical teams who already have LLM accounts.
Verse, our built-in AI assistant, meters usage in tokens — the unit LLMs bill in. The Pro plan includes 500K tokens per month, which covers heavy daily use for most teams. If you reach the cap, you can switch to BYOK or contact us about higher limits.
Hokku is built for teams. The 3-seat minimum keeps pricing simple and ensures we can support every customer well. Solo users with a team-sized workload should still find $45/month a steal compared to Zendesk or Intercom.
Yes. No contracts, no commitments. Cancel from your billing page whenever you want.
Built on Rust. 40,000+ events per second. Most API responses return in under 10 milliseconds.
Yes. Configure email channels to automatically create tickets from incoming mail and thread replies back to customers.
RBAC, 2FA, IP access controls, API key management, audit logging. All data encrypted at rest and in transit.
Yes. The drag-and-drop schema builder supports text, number, select, date, and more. Fields are versioned and scoped per queue.
Each engine is a fully isolated workspace with its own data, users, queues, and security policies. No data leaks between engines.
Yes. CSV and JSON exports with schema-aware versioning. Streaming support for datasets of any size.
Full REST API with 70+ endpoints, API key authentication, and interactive documentation. Everything in the UI is available via API.
Start building your support workflow today.
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